Terms & Conditions

Back Orders

If your item is not in stock, we will back order for you.

Tax Charges

For orders made from the UK or the European Union, 20.0% VAT is added.

Credit Card Security

Your security against fraud and identity theft is of paramount importance to us.

All online transactions paid for by credit or debit card are processed via SagePay (formerly Protx) secure servers to ensure total peace of mind. We never hold any credit card details ourselves.

We accept payments from the following card types:

• Visa
• Mastercard
• Visa Electron
• Visa Debit
• Solo

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0333 123 1321 (International +44 0333 123 1321) or fax us on 0800 160 1622 or write to us at
3rd Floor
Enefco House
Poole
Dorset
BH15 1HJ
United Kingdom

Privacy Policy

Your Privacy

MedSportGB Ltd is committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Information We Collect & How We Use It

When you use any online form or place an order on our websites, in order to process your order we need to know the following information:

• Postal address
• Email address
• Telephone number
• Credit card details and/or Bank details

By submitting this information you consent to the use of your information in line with this Privacy Policy, as can be amended from time to time.

To process your request/purchase we gather this information. It is then used by us, our agents or subcontractors to communicate with you regarding your order and to provide you with the service expected.

For the purposes of monitoring our website usage and in order to help us better develop our service and website, we may also collect information and statistics, which may be provided to third parties for this purpose. This does not include any information that can be used to identify an individual.

Information about our group websites and any special products/services which we think may be of interest to you may be provided via Email. If you would rather not receive this information please email "NO ESHOTS" as the email subject, to Sales@MedSportGB.co.uk.

We may use your purchasing trends and contact details to send you carefully selected catalogues from our group of companies. Should you wish not to receive any catalogue mailings from our group of companies please email "NO MAIL" as the email subject, to Sales@MedSportGB.co.uk.

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you wish us not to disclose your information please email "NO SELL" as the email subject, to Sales@MedSportGB.co.uk.

If you wish at any time to be removed from our active databases, please email "REMOVE" as the email subject, to Sales@MedSportGB.co.uk and your information will be removed as soon as possible.

Cookies and Other Information Gathering Technologies

Cookies are small text files on your computer and contain identifying information used to make the link between your browser and the information you have provided to the website. This allows for example your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms for you for ease of use.

This does not however give the website access to any other information, for example your email address.

Sale of Business

If our business were sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers' advisers. They may also be passed on to the new owners of the business, in order to continue providing the service that is currently provided. The purchaser however will be required to follow the practices disclosed in this Privacy Policy or to give you at least three months notice of any proposed changes.

Updating Your Details

Should any of the information you have provided to us change, please let us know the correct details by sending an email stating "Change Details" as the email subject, to Sales@MedSportGB.co.uk. Or by sending a letter to MedSportGB Ltd, Third Floor, Enefco House, The Quay, Poole, Dorset, BH15 1HJ.

Changes

We may update this privacy policy from time-to-time by posting a new version on our websites. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email so you may have your details removed if you do not agree with the changes.

How to Contact MedSportGB Ltd

If you have any questions about this Privacy Policy or our treatment of your personal data, please write to us by email at Sales@MedSportGB.co.uk or by post to MedSportGB Ltd, Third Floor, Enefco House, The Quay, Poole, Dorset, BH15 1HJ.

Registered Details: MedSport GB Limited, 5-7 Newbold Street, Leamington Spa, Warwickshire, CV32 4HN. Company No: 06836049

Returns Policy

Medsport GB Ltd will supply the customer with products on the condition that the customer will test them in actual use and will have determined whether the products are suitable for particular use to which they are to be applied. In the event of the product not meeting the customer's requirements. It must be returned to MedSportGB Ltd in a re-saleable condition within 30 days of delivery.

In such circumstances, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. Any credits and refunds will be made only after the Company’s receipt and inspection of the goods. Refunds will only be provided using the same payment card used to place the order. The Company reserves the right to refuse the Customer credits and refunds in the event of goods being returned in a used and/or unsaleable condition

We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

Waste Electrical and Electronic Product Disposal

The Waste Electrical and Electronic Equipment Regulations 2006 (known as the WEEE Regulations) came into effect in the UK on the 1st July 2007. These Regulations are designed to encourage the recycling and environmentally sound disposal of waste electrical and electronic equipment (WEEE) and to reduce the amount being thrown away in household bins and ultimately ending up in landfill.

Every year the UK throws away over 2 million tonnes of waste electrical and electronic equipment. If WEEE ends up in landfill sites, the components of the products can break down to produce toxins that can cause soil and water contamination. This can have harmful effects on natural habitats, wildlife and human health. For this reason, consumers are being encouraged to help minimise the impact of waste on our environment by having their waste electrical and electronic goods recycled or re-used.

At Medsport GB we are aware of our responsibilities under the WEEE Regulations and are providing a free method of disposal of your old electrical or electronic equipment. As a responsible business we are working with our WEEE compliance scheme, Budget Pack, to ensure waste electricals are collected and recycled in an environmentally sound way.

We are offering take back of WEEE when a replacement purchase of new equivalent equipment is made. Simply send us your old piece of electrical equipment within 28 days of purchasing a replacement and we will organise for it to be recycled. The take back applies to items bought through our catalogues, online or over the phone and includes products such as Blood Pressure Monitors, Heart Rate Monitors and Digital Scales.

Products that are covered by the WEEE Regulations display a crossed out wheelie bin symbol. This means these items should not be disposed of via normal household domestic waste bins and can be recycled instead.


More information on the proper disposal of electrical waste and to identify your nearest recycling facility please visit www.recyclenow.co.uk.